It was in the very customer-oriented and fast-paced environment of the hospitality industry that Ben realized that without a coherent team, business suffers. He has worked in the US, the UK and Switzerland for some of the world’s leading hospitality brands in both hotel and special event management.
Ben specializes in leadership development, coaching and mass engagement processes. As such, he works globally, supporting executive teams in strategy implementation, organisational culture, change management and behavioural change. He has tremendous energy for coaching individuals and facilitating groups in changing their behaviour, he believes above all that behaviour is the brand and understanding this gives a competitive edge. Ben’s style of intervention is straightforward, direct and challenging but equally supportive and respectful.
Ben was born in the UK, and grew up in Switzerland. He has a BSc in International Hospitality Management from the Ecole Hoteliere de Lausanne, as well as an MSc in the Psychology of Work from the faculty of medicine and biological sciences at the University of Leicester in the UK. Ben is also a qualified user of personality tests that include the Myers Briggs Type Indicator (MBTI), the Fundamental Interpersonal Relationships Orientation -Behaviour (FIRO-B) as well as Belbin Team Roles.